FAQs

Orders & shipping

What are the shipping fees and delivery timeline?

We fulfill all orders from Canada using Canada Post Standard shipping. Orders over $100 ship free. For orders under $100, a flat shipping fee applies at checkout.

Delivery typically takes 5 to 10 business days depending on your location across Canada. You'll receive a tracking number as soon as your order ships so you can keep an eye on it along the way.

How can I check the status of my order?

Once your order ships, you'll receive a tracking number by email. You can use that number to track your package in real time directly on the Canada Post website at canadapost.ca.

If you have any trouble or your tracking isn't updating, just drop us a line at service@recodot.com and we'll look into it for you.

Can I modify my order?

If you need to make a change to your order, please email us as soon as possible at service@recodot.com. We'll do our best to accommodate modifications before your order is processed and shipped, but we can't guarantee changes can be made once fulfillment has begun.

Where do you ship to?

We currently ship within Canada only. We hope to expand to the US and beyond in the future, so stay tuned!

Will I be charged duties, taxes and any other fees?

No surprises at the door. Duties are included in your order, and taxes are calculated and applied at checkout based on your province. There are no other hidden fees or charges — what you see at checkout is what you pay.

Returns + Exchanges

What is the standard return policy?

We offer free 30-day returns for customers in Canada, starting from the day your order is delivered. To be eligible for a return, please make sure the following conditions are met:

  • Items must be in their original condition with no signs of wear or damage
  • Items returned by mail must include all original packaging, including tags, box, and pouch
  • If you purchased a set, all pieces must be returned together — individual items from a set cannot be returned separately

To get started on a return, just reach out to us at service@recodot.com and we'll guide you through the process.

How do I return?

To get started on a return, just reach out to us at service@recodot.com and we'll guide you through the process.

When will I receive my refund?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!