Returns & Exchanges

We want you to live with your Reco. bag, not regret it. If something isn't right, you have 30 days from delivery to return or exchange — free of charge within Canada.

The basics

• 30 days from the delivery date to start a return or exchange
• Free return shipping within Canada — we provide a prepaid label
• No restocking fees
• Refund to the original payment method, or exchange for a different colour of the same style

Condition requirements

Bags must be returned in their original condition: unused, unmarked, with all original packaging, dust bag, and any tags or authenticity cards intact. Bags that have been worn, scratched, or carry signs of use can't be accepted and will be returned to you.

Please try the bag on indoors and handle it with care while you decide. We inspect every return on arrival.

How to start a return or exchange

1. Email us at [contact@recodot.com]  within 30 days of delivery, with your order number and whether you'd like a refund or an exchange.
2. We'll send you a prepaid Canadian return shipping label within 1–2 business days.
3. Pack the bag in its original packaging, attach the label, and drop it off at the carrier location noted in your return email.

Refund timing

Once your return arrives at our facility, we'll inspect it within 2–3 business days. If it meets the condition requirements, your refund is issued to the original payment method. You'll receive an email confirmation when this happens.

Refunds typically appear on your statement within 5–7 business days of being issued, depending on your bank.

Exchanges

We offer direct exchanges for the same style in a different colour, subject to stock. If the piece you'd like is sold out or from a different designer, the cleanest path is to return your original for a refund and place a new order — that way the bag you want is held the moment you check out.

If you're unsure which option fits, email us first and we'll walk through it with you.

Damaged or defective bags

Every bag is inspected before it ships, but if yours arrives with a defect or damage in transit, contact us at [contact@recodot.com] within 7 days of delivery with photos. We'll cover return shipping and arrange a replacement, repair, or full refund — your choice.

Final sale items

Items marked Final Sale at the time of purchase are not eligible for return or exchange. This will always be clearly noted on the product page before you check out.

Returns from outside Canada

Reco. ships within Canada only for the remainder of 2026, so this returns policy applies to Canadian deliveries. When we open shipping to the U.S. and beyond in 2027, the policy for those orders will be added here.

Questions

For anything we haven't covered, reach us at [contact@recodot.com]